DO No. 25-06/2015-FS-CBS (Pt-2) dated 21.03.2018
This is regarding ATM Cash Management which includes the reconciliation of ATM transactions by FSI Vendor and submission of cash audit reports by Circles
2. It has been reported by circles that there is difference to cash as per Finacle cash balance and as per ATM Machines. In this context, I request you to kindly issue following instructions to all concerned.
- DOP official of ATM site should accompany CRA for each cash loading, get the physical cash checked and compare with ATM cash count. Difference if any should b reported to Nation ATM Unit, Bangalore in the prescribed proforma
- Surprise cash check by Inspecting Officers should also be done at ATM Locations
- Physical cash balance of ATMs should be checked by CRA with coordination with the Postmaster of sites where suspected frauds have happened and report the issue to National ATM Unit for further action along with the amount involved.