ATM is one of the self-servicing channels of CBS used by POSB customers to carry out the CBS transactions independently. DOP has established 1000 ATMs in various post offices as a part of FSI IT Modernization 2012 project.
All these ATMs are co-located with post office and mapped to SOL ID of concerned PO in CBS.
Post CBS-CSI GL integration for all POSB intra DOP ATM transactions are automatically accounted at account SOL level and ATM cash account SOL level.
All POSB interbank ATM transactions are accounted at account SOL level and NFS Pool account of Nodal accounting office. All other bank transactions initiated at DOP ATM will be accounted at ATM cash account SOL level and NFS Pool Account of Nodal accounting office. Later all interbank transactions are settled
and accounted through current account of Nodal Office, Bengaluru GPO by NPCI.
Payment Channels Division located at Bengaluru does overall monitoring and coordinates between various stakeholders involved in ATM operations with guidance of FS Section of Postal Directorate and PA Wing of Postal Directorate respectively.
All dispute management, customer grievances related to ATM operations by PCD and its l settlement accounting by Nodal Office, Bengaluru GPO shall be done based on the approval of competent authority.
ATM Accounting procedure.pdf 👇