Finacle Issue:
Many offices reporting that the below mentioned error displayed while doing EOD even after verifying all closed accounts.
What to do if the above error noticed in Finacle?
- First, be relax.
- Invoke HAFI menu in Finacle
- Enter reference/give single space in the reference field.
- choose Not Authorized option
- Press F4/Go
Note down the table name and Function code executed. for closed account Function Code Start with Z. For Renewal Account, start with R
If displayed anything, the same should be verified in the concern Scheme Closure menu or Renewal Menu (HTDREN)
What reason behind the error Error 31:
It is purely back end issue and to be settled by the technical team.
Scenario 1:
- Unverified closed/renewed account may be verified in the concern closure menu and do EOD without error
Scenario 2:
- While do verification, the result thrown as already closed/renewed. In this case, follow the below procedure to over come the issue.
What to do when the account could not be verified even it is pending state in HAFI Menu?
- This case should be referred to concern CPC Unit on the same day with the following details.
SOLID:
NATURE OF ISSUE :
SCREENSHOT ATTACHMENT: HACLI of concern Account, HAFI and HISCOD execution error.
sent mail to CPC through official mail with copy to concern SPOC/Divisional Office.